WhatsApp Integration

Talk to your customers where they already talk.

With over 3 billion users globally and near-universal adoption in Kenya, WhatsApp is where your customers are most reachable. We connect your business to the WhatsApp Business API — enabling automated messaging, transactional notifications, and customer support at scale.

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Capabilities

What's included

Automated Transactional Messages

Send order confirmations, payment receipts, appointment reminders, and delivery updates automatically.

WhatsApp Chatbots

Intelligent bots that handle FAQs, order lookups, booking flows, and support queries — 24 hours a day.

Bulk Notifications & Campaigns

Send targeted, template-based messages to customer segments for announcements, promotions, and alerts.

Two-Way Conversations

Enable customers to reply and have meaningful back-and-forth interactions, with handoff to human agents when needed.

Multi-Agent Inbox

A shared inbox where your support team manages WhatsApp conversations from a single dashboard, with assignment and tracking.

CRM & System Integration

WhatsApp messages and interactions synced to your CRM, ERP, or ticketing system for a complete customer view.

How it works

Our process

Use Case Planning

We define the messaging flows — notifications, chatbot scripts, support handoffs — and map them to your business processes.

API Setup & Verification

We handle the WhatsApp Business API application, business verification, and phone number registration.

Template Approval

We draft and submit your message templates to Meta for approval, ensuring compliance and fast turnaround.

Integration Development

We build the integration into your existing systems — connecting your CRM, ERP, or platform to WhatsApp flows.

Testing & Launch

End-to-end testing of all message flows before launch, with monitoring in place from day one.

Use cases

Who benefits

E-commerce & Retail

Order confirmations, shipping updates, and customer service queries — all on WhatsApp without extra apps.

Healthcare

Appointment reminders, lab result notifications, and medication alerts that dramatically reduce no-shows.

Financial Services

MPESA transaction alerts, loan repayment reminders, and account statements delivered via WhatsApp.

Schools

Fee payment reminders, school announcements, report card notifications, and parent communication at scale.

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