Legal
Privacy Policy
Effective date: 18 June 2026
1. Who we are
MooreTech Inc operates BizConnect, a multi-tenant SaaS platform for WhatsApp Business onboarding, templates, WhatsApp Flows, commerce catalog sync, tenant dashboards and payments. This policy explains how MooreTech and BizConnect handle data for our website, platform users, business customers and their end customers.
2. Data we collect and process
We may collect account profile data such as names, email addresses, phone numbers, company names, tenant names, roles and login activity. For WhatsApp Business Platform integrations we may process WABA IDs, WhatsApp phone number IDs, display phone numbers, business profile details, webhook events, message template names and statuses, flow IDs, flow submissions, message IDs, delivery/read/failure statuses and WhatsApp messages needed to provide the service. For commerce features we may process catalog IDs, catalog/product data, product names, SKUs, descriptions, prices, inventory, product images, storefront links, order details, customer phone numbers, customer names, delivery locations and order/payment metadata. For payments we may process payment references, M-Pesa checkout request IDs, M-Pesa receipts, transaction status, amounts, currency, timestamps and callback metadata. We also process access tokens and API credentials required to connect to Meta, Vendure, payment providers and related services.
3. How we use data
We use this data to create and manage tenants, connect WhatsApp Business assets, send and receive WhatsApp templates and messages, run WhatsApp Flows, sync catalog/product data to Meta catalogs, operate tenant dashboards, process orders and payments, produce receipts and reports, provide support, monitor reliability, prevent abuse, secure the platform and comply with legal obligations.
4. Access tokens and credentials
Access tokens, phone number IDs, WABA IDs, catalog IDs and provider credentials are used only to perform actions authorized by the connected business, such as sending approved templates, receiving webhooks, managing flows, syncing products and reading required status information. We restrict access to credentials, store them in protected systems, and do not sell or rent credentials or connected business data.
5. WhatsApp messages and customer phone numbers
BizConnect stores WhatsApp message metadata and, where required for the service, message content or flow submission content so the tenant can view conversations, fulfil orders, handle school consents, issue inventory, manage car wash jobs and support customers. Customer phone numbers are used to identify conversations, send operational notifications, trigger payments and maintain order or service records.
6. Sharing and subprocessors
We share data only as needed to operate BizConnect. This may include Meta/WhatsApp for messaging, templates, flows and catalog operations; payment processors such as Safaricom Daraja/Rustpay and Paystack for payments; hosting, database, storage, monitoring and email providers; and authorized tenant users. We may disclose data if required by law, regulation, legal process or to protect the security and integrity of the platform.
7. Retention
We retain tenant account data while the tenant account is active. Operational records such as WhatsApp messages, flow submissions, orders, receipts, payment metadata and audit logs are retained for as long as needed to provide the service, resolve disputes, meet accounting or legal obligations, and maintain security. Credentials are retained only while the integration remains active or as required for backup recovery. Deleted data may remain in encrypted backups for a limited backup retention period before automatic expiry.
8. Security
We use administrative, technical and organizational safeguards including HTTPS, access controls, tenant isolation, secret management, least-privilege access, logging and monitoring. No internet service is completely risk free, but we design BizConnect to reduce unauthorized access and cross-tenant data exposure.
9. Deletion and user rights
Businesses may request deletion or disconnection of their BizConnect tenant, Meta credentials, WABA connection, catalog sync settings and stored operational data. End customers may also request deletion of personal data, subject to legal and accounting retention requirements. Send deletion requests to hello@mooresystems.tech or use the instructions on /data-deletion.
10. Contact
Questions about privacy, data access, correction, export or deletion can be sent to hello@mooresystems.tech.