Terms built for real business.

These Terms of Service (Terms) form an agreement between MooreTech and the person or organisation accessing a MooreTech Service. By creating an account, accepting an order, connecting an integration, using an API key, or otherwise using the Services, you agree to these Terms and our Privacy Policy.

If you use the Services for an organisation, you confirm that you have authority to bind it. Product-specific terms, a signed proposal, order form, data-processing agreement, or provider terms may also apply. If they conflict, the more specific written term controls for that subject.

MooreTech provides and supports technology that may include:

• WhatsApp Business onboarding, messaging, automation, catalogues, Flows, webhooks, reporting, and SMS routing;
• event publishing, ticket sales, attendee communications, QR tickets, and check-in/scanning;
• dealership websites, vehicle inventory, leads, catalogues, and customer enquiries;
• fleet, SACCO, crew, investor, finance, fuel, reporting, tracking, and safety operations;
• payment initiation and status workflows, including M-Pesa integrations;
• rental, merchant, delivery, and other business administration tools; and
• event photo upload, face matching, preview, purchase, and delivery tools.

Features may vary by product, plan, region, provider approval, configuration, and availability.

• You must provide accurate information and keep it current.
• You are responsible for account credentials, API keys, authorised devices, staff roles, and actions taken through your account.
• Business account administrators must be at least 18 and legally able to enter this agreement.
• You may grant access only to people who need it and must promptly remove access that is no longer authorised.
• You must notify us promptly if you suspect account, token, device, or integration compromise.

Multi-tenant Services separate customer workspaces. You may not attempt to enter another tenant, escalate your permissions, or bypass an access control.

You are responsible for:

• the accuracy, legality, quality, and rights to data and content you submit;
• giving legally required privacy notices and obtaining valid consent or another lawful basis;
• configuring retention, permissions, recipients, templates, pricing, inventory, events, routes, and workflows appropriately;
• your staff, contractors, organisers, drivers, photographers, vendors, and other authorised users;
• fulfilling sales, services, refunds, warranties, transport, events, and customer-support commitments; and
• complying with Kenyan law and any other law, sector requirement, licence, or provider policy that applies to you.

Messaging is subject to Meta, WhatsApp, telecommunications, SMS provider, and applicable marketing/privacy rules. You must obtain and record any required recipient permission, honour opt-outs promptly, use approved templates where required, and send only relevant lawful messages.

• Do not use bought, scraped, or unlawfully shared contact lists.
• Do not conceal the sender, impersonate another business, or send deceptive, harassing, discriminatory, or prohibited content.
• You are responsible for template approval, quality rating, messaging limits, number ownership, and charges imposed by Meta, carriers, or SMS providers.
• Provider rejection, review, suspension, rate limits, or policy changes may delay or prevent delivery and are not controlled by MooreTech.

Embedded Signup authorises only the business assets you select. You may revoke that access, but revocation can disable messaging, catalogue, template, and reporting features that depend on it.

If you enable vehicle tracking, you must have authority over the vehicles and a lawful, proportionate reason to process route, location, driver, and safety data. You must inform affected people, limit access, secure the data, and must not use the Service for stalking, covert personal surveillance, or unlawful employment monitoring.

If you use face-matching photo discovery, you must have the necessary rights to the event photos and an appropriate lawful basis for biometric processing. You must clearly inform attendees, provide a reasonable way to exercise data rights, and must not use match results as proof of identity, guilt, attendance, eligibility, or any decision with legal or similarly significant effect.

The relevant dealer, organiser, operator, merchant, lender, or other customer is responsible for descriptions, availability, safety, legality, pricing, taxes, deposits, fulfilment, cancellations, refunds, warranties, and customer service. Buyers and attendees should verify material information directly with that provider.

Payment requests are processed by the configured provider. A displayed or pending status is not final proof of settlement. Customers must reconcile provider statements and protect till, paybill, shortcode, and payout credentials. MooreTech is not a bank, deposit-taking institution, lender, or payment card issuer.

You must not use or help anyone use the Services to:

• break a law, infringe rights, commit fraud, evade sanctions, launder money, or facilitate unsafe or prohibited goods/services;
• send spam, threats, malware, scams, abusive material, or content that exploits children;
• collect, disclose, infer, or monitor personal data without lawful authority;
• probe, disrupt, overload, scrape, reverse engineer, or bypass security, rate limits, or provider controls except where law expressly permits;
• upload malicious code or content for which you lack licences, permissions, or releases;
• share access credentials or resell the Services unless your plan or written agreement allows it; or
• misrepresent affiliation with MooreTech, Meta, a customer, government, or another person.

We may investigate suspected abuse and preserve or disclose relevant records where lawfully required.

Fees, billing cycles, usage limits, taxes, and renewal terms are stated in the applicable plan, proposal, checkout, or order form. Unless stated otherwise, third-party charges—including WhatsApp conversations/templates, SMS, payment processing, domains, storage, and carrier fees—are separate or passed through. Amounts already incurred remain payable after suspension or termination.

We will provide reasonable notice of material recurring-price changes. Refunds and credits apply only where stated in a product-specific policy, written agreement, or mandatory law.

You retain ownership of content and data you lawfully submit. You grant MooreTech a limited, non-exclusive right to host, copy, transform, transmit, display, and otherwise process that content only as needed to provide, secure, and support the Services and meet legal obligations.

MooreTech and its licensors retain all rights in the Services, software, designs, documentation, trademarks, and improvements. Feedback may be used without restriction or payment, provided we do not publicly identify you without permission. Open-source components remain subject to their own licences.

Integrations such as Meta/WhatsApp, SMS networks, M-Pesa, payment processors, Cloudflare, hosting, maps, tracking, storage, and analytics are governed by their own terms and can change independently. You authorise us to exchange necessary data with integrations you enable. MooreTech is not responsible for a third party's independent acts, policies, outage, rejection, or discontinuation, but we will take reasonable steps to operate our integration.

We aim to provide reliable and secure Services, but do not promise uninterrupted or error-free operation unless a signed service-level agreement says otherwise. Maintenance, emergencies, internet or power failures, cyberattacks, provider outages, and events outside reasonable control may affect availability.

We may improve, replace, limit, or retire features. For a material reduction to a paid core feature, we will give reasonable notice where practicable and offer an appropriate transition under the applicable agreement. Preview, beta, and demonstration features may be changed or withdrawn without notice.

You may stop using the Services and terminate as your plan or written agreement permits. We may restrict or suspend access when reasonably necessary to address a security risk, unlawful use, provider requirement, non-payment, material breach, or harm to users or the Services. Where practical, we will give notice and a chance to cure.

On termination, your access ends. Export and deletion are subject to the product's capabilities, our Privacy Policy, customer instructions, legitimate security needs, and legal retention duties. Provisions that by nature should survive—such as payment obligations, ownership, confidentiality, disclaimers, and liability—will survive.

To the extent permitted by law, the Services are provided on an “as available” basis. We do not warrant a particular commercial outcome, message delivery, provider approval, photo match, route prediction, sales result, or that customer-supplied information is accurate. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

To the extent permitted by law, neither party is liable for indirect, special, incidental, punitive, or consequential loss, or loss of profits, goodwill, or anticipated savings. MooreTech's aggregate liability arising from a paid Service will not exceed the fees paid for that Service during the six months before the event giving rise to the claim. This limit does not apply where liability cannot legally be limited, or to fraud, wilful misconduct, or breach of confidentiality or data-protection obligations caused by the liable party.

You will be responsible for third-party claims and reasonable costs arising from your unlawful content, misuse of the Services, infringement of rights, or breach of Sections 4–8, to the extent caused by you or your authorised users.

These Terms are governed by the laws of Kenya. The parties will first try in good faith to resolve a dispute by written notice. If it is not resolved, it may be brought before a court of competent jurisdiction in Kenya.

We may update these Terms to reflect legal, security, provider, or Service changes. We will post the updated version and effective date, and give reasonable additional notice of material changes. Continued use after the effective date means you accept the updated Terms; if you do not agree, stop using the affected Service.

Questions may be sent to a@moore.co.ke.