Terms of Service

Effective date: 1 June 2025 · mooresystems.tech

1. Acceptance of Terms

By accessing or using the MooreSystems website or engaging us for any services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services. These terms apply to all visitors, clients, and others who access or use our services.

2. Services

MooreSystems provides custom software development, artificial intelligence solutions, business process automation, ERP systems, and technology integrations including MPESA, WhatsApp Business API, and eTIMS. The scope, deliverables, timelines, and pricing of any engagement are defined in a separate written agreement or statement of work signed between MooreSystems and the client.

3. Client Responsibilities

Clients are responsible for providing accurate and complete information required for the delivery of services, ensuring timely access to systems, personnel, and materials as needed, reviewing and approving deliverables within agreed timelines, and obtaining any third-party licences, permissions, or API credentials required (e.g. Safaricom Daraja, Meta WhatsApp Business, KRA eTIMS) unless otherwise agreed in writing.

4. Intellectual Property

Unless explicitly agreed otherwise in a signed agreement, all custom software, code, designs, and deliverables created by MooreSystems for a client become the property of the client upon full payment. MooreSystems retains the right to use general methodologies, frameworks, and know-how developed during engagements. Any pre-existing intellectual property owned by MooreSystems used in a project remains the property of MooreSystems and is licensed to the client for use within the scope of the project.

5. Confidentiality

MooreSystems treats all client information, business data, and project details as strictly confidential. We will not disclose your confidential information to third parties without your written consent, except where required by law. Clients are similarly expected to treat any MooreSystems pricing, methodologies, and proprietary information as confidential.

6. Payment Terms

Payment terms are defined in individual project agreements. In general, MooreSystems requires a deposit before work commences, with milestone-based payments for larger engagements. Late payments may result in work being paused until outstanding amounts are settled. All prices are quoted in Kenyan Shillings (KES) unless otherwise stated.

7. Limitation of Liability

To the fullest extent permitted by applicable law, MooreSystems shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website, including but not limited to loss of revenue, data, or business opportunities. Our total liability in connection with any project shall not exceed the total amount paid by the client for that specific project.

8. Warranties

MooreSystems warrants that services will be performed with reasonable skill and care in accordance with industry standards. We do not warrant that software will be completely free of defects or operate without interruption. Any defects reported within 30 days of project delivery will be addressed at no additional charge, provided they relate to the original agreed scope of work.

9. Termination

Either party may terminate a project engagement by providing written notice as specified in the project agreement. In the event of termination, the client shall pay for all work completed up to the termination date. MooreSystems reserves the right to terminate an engagement immediately if the client engages in unlawful activity or materially breaches these terms.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Kenya. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

11. Changes to These Terms

MooreSystems may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

12. Contact

If you have any questions about these Terms of Service, please contact us at hello@mooresystems.tech.

Questions? Email us at hello@mooresystems.tech