Terms of Service

Effective date: 18 June 2026

1. Acceptance

These Terms of Service govern access to and use of BizConnect, a SaaS platform operated by MooreTech Inc for WhatsApp Business onboarding, templates, WhatsApp Flows, commerce catalog sync, tenant dashboards, orders and payments. By using BizConnect or authorizing MooreTech to connect your business assets, you agree to these terms.

2. Platform services

BizConnect provides tenant dashboards, WhatsApp Business Platform integration, Embedded Signup support, message templates, WhatsApp Flows, webhook processing, Meta catalog sync, Vendure commerce integration, order workflows, school and service-business workflows, M-Pesa payment support through Rustpay and optional Paystack-supported payment methods.

3. Customer responsibilities

You are responsible for providing accurate business information, obtaining authority to connect WABAs, phone numbers, catalogs and payment accounts, complying with Meta, WhatsApp, Safaricom, Paystack and applicable platform policies, ensuring your message templates and flows are lawful, and only uploading catalog/product data you have the right to sell or advertise.

4. WhatsApp and Meta assets

When you connect WhatsApp Business assets, you authorize MooreTech and BizConnect to use the granted permissions to manage onboarding, templates, flows, phone number mappings, webhook handling, catalog sync and operational messaging for your tenant. We may suspend integrations that violate platform policies, create security risk or generate abuse complaints.

5. Payments and orders

BizConnect may initiate payment requests, store payment references, receive payment callbacks and update tenant order or service records. Payment settlement depends on the relevant payment provider. BizConnect does not guarantee third-party payment network uptime, approval or settlement timing.

6. Data and tenant separation

BizConnect is multi-tenant. Each tenant's users, operational records, WhatsApp submissions, messages, catalog settings, orders and payment metadata are intended to be separated from other tenants. You must not attempt to access another tenant's data or credentials.

7. Acceptable use

You may not use BizConnect for spam, fraud, phishing, unlawful surveillance, unauthorized messaging, misleading catalog listings, sale of prohibited goods, credential sharing, attempts to bypass tenant isolation, reverse engineering, or any activity that violates applicable law or third-party platform rules.

8. Availability and changes

We work to keep BizConnect reliable, but the service depends on hosting providers, Meta, WhatsApp, payment providers, DNS, internet networks and other third parties. We may update features, APIs, dashboards, templates, flows or integrations to improve security, reliability or compliance.

9. Fees

Fees, billing periods, usage limits and support terms are defined in a separate agreement, proposal or invoice. Non-payment may result in suspension of tenant access, WhatsApp operations, catalog sync, payment workflows or support.

10. Intellectual property

MooreTech retains ownership of BizConnect, platform code, documentation, workflows, templates, designs and know-how, except for customer content and data you provide. You retain ownership of your business data, catalog/product data, customer records and brand assets.

11. Limitation of liability

To the fullest extent permitted by law, MooreTech is not liable for indirect, incidental, special, consequential or punitive damages, lost profits, lost data, lost revenue, rejected templates, catalog disapprovals, payment provider failures, Meta enforcement decisions or third-party outages. Our total liability is limited to the amount paid to MooreTech for the affected service during the three months before the claim.

12. Termination

Either party may terminate use of BizConnect according to the applicable agreement. On termination, we may disable dashboard access, disconnect integrations, revoke stored credentials and begin deletion according to our Privacy Policy and Data Deletion instructions, subject to legal and accounting retention requirements.

13. Governing law and contact

These terms are governed by the laws of Kenya. Questions about these terms can be sent to hello@mooresystems.tech.