1. Introduction
RackRandezvous Rentals ("we", "us", or "our"), based in Nairobi, Kenya, operates a rent-a-shelf service and uses WhatsApp Business messaging powered by the Meta (Facebook) API to communicate with our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including through our WhatsApp Business account.
2. Information We Collect
We may collect the following information when you contact us or use our services:
- Contact Information: Your name, phone number, email address, and WhatsApp ID.
- Business Information: Details about your products, business name, and shelf rental preferences.
- Payment Information: M-Pesa transaction references or bank payment confirmations (we do not store full payment credentials).
- Message Content: Messages you send us via WhatsApp for booking and support purposes.
- Usage Data: Information about how you interact with our WhatsApp messages (e.g., message delivery and read receipts, as provided by Meta's platform).
3. How We Use Your Information
We use your personal information to:
- Process and manage your shelf rental bookings.
- Send you booking confirmations, reminders, and payment receipts via WhatsApp.
- Respond to your enquiries and provide customer support.
- Send promotional messages about available shelf spaces and offers (you may opt out at any time).
- Comply with our legal and regulatory obligations under Kenyan law.
4. WhatsApp and Meta Data Processing
Our WhatsApp Business messaging is powered by the Meta (Facebook) Platform. When you message us on WhatsApp, your data is also processed by Meta in accordance with WhatsApp's Privacy Policy. We only use Meta's APIs to send and receive business messages; we do not access or sell your Meta account data to third parties.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., payment processors), under strict confidentiality agreements.
- Legal Authorities: When required by Kenyan law, court order, or to protect our legal rights.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. WhatsApp message history is retained for up to 12 months. You may request deletion of your data at any time by contacting us.
7. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent to marketing messages at any time.
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. WhatsApp messages are end-to-end encrypted by Meta's platform.
9. Children's Privacy
Our services are not directed at persons under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via WhatsApp or by posting an updated version on this page.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: moorecollins6@gmail.com
- WhatsApp: Send us a message via our WhatsApp Business number.
- Location: Nairobi, Kenya