Privacy Policy

MooreSystems ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (mooresystems.tech) or engage us for services. Please read this policy carefully. If you do not agree with its terms, please do not access our website or use our services.

We may collect the following types of information:

Information you provide directly: Name, email address, phone number, company name, and any other details you submit through our contact form or when engaging us for a project.

Usage data: Pages visited, time spent on the site, browser type, device type, and IP address — collected automatically when you visit our website.

Communications: Records of email, phone, or written communications between you and MooreSystems in connection with a project or enquiry.

We use the information we collect to respond to enquiries and communicate with prospective and existing clients, deliver and manage the services you have engaged us for, send service-related updates, invoices, and project communications, improve our website and service offerings, comply with legal and regulatory obligations, and prevent fraud and ensure the security of our systems. We do not sell, rent, or trade your personal information to third parties.

We process your personal data on the following legal bases: your consent (e.g. when you submit a contact form), the performance of a contract between you and MooreSystems, compliance with a legal obligation, and our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.

We may share your information with trusted third-party service providers who assist us in operating our website or delivering services (e.g. cloud hosting providers, email platforms), only to the extent necessary and subject to confidentiality obligations. We may also disclose information where required by Kenyan law, court order, or regulatory authority. We do not share your data with advertisers or data brokers.

Our website may use cookies to improve your browsing experience, analyse site traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website. We do not use cookies for advertising or cross-site tracking.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project-related records are typically retained for seven years in line with Kenyan business record-keeping requirements. You may request deletion of your data at any time (see Section 9).

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. This includes secure data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You have the right to access the personal information we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal data (subject to legal retention requirements), withdraw consent at any time where processing is based on consent, and lodge a complaint with the relevant data protection authority in Kenya. To exercise any of these rights, please contact us at hello@mooresystems.tech.

Our website may contain links to third-party websites (e.g. Safaricom, Meta, KRA). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at hello@mooresystems.tech.